Thank you to Jason Ard, Delta Locums recruiter, for his outstanding customer service with one of our physicians recently.  The excerpt below is an email we received from that doctor in regards to Jason:

Dear Mr. Heil,

I am writing you this email to let you know about an exceptional experience that I had working with Jason Ard.  I had missed my Thursday evening flight to Rapid City SD.  I called Jason’s number just to let him know what had happened not expecting that he would answer that late in the evening, but to my surprise he did answer.  He straightened out all the complications from missing my original flight.  By the time I landed in Denver he had a hotel room reserved and had my flight booked for the next morning to Rapid City so that I could make it to my orientation on time the following day.    He even had a bottle of wine at the hotel for me, because he knew I was stressed.    I really cannot say enough good things about Jason.  He even called to make sure that I made to Denver safely which was around midnight, as well as the next day in Rapid City.   I feel that he went above and beyond, Jason is wonderful individual.  I just thought you should know about the outstanding job he did and I how much I appreciated all his hard work.

Dr. K England

Jason set a great example and for that he received the Delta Experience Index (DEi) game ball from Marc Bowles, chief marketing officer, in front of his peers for the best illustration of customer service in that two week period.

Jason - Thank you for your dedication to your physicians and providing such excellent customer service that yielded this positive experience!

Mike Gianas
Communications Director
The Delta Companies
mgianas@tdcpeople.com

 
Jason Ard & Marc Bowles